REFUNDS & SHIPPING
REFUND POLICY
All sales final once package has shipped.
If you have received the wrong size, please email us and we'll ship you the correct size. You must first, return your item before the shipment of the second item. The returned item must be unused and in the same condition that you received it. It must also be in the original packaging. A return label will be provided.
PRE-ORDERS
Pre-order items will ship once stock becomes available. The estimated shipping date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays.
T-Shirt Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
DOMESTIC SHIPPING INFORMATION
We ship out of our logistics facility in Los Angeles, CA.
We do not deliver to P.O. boxes for security purposes.
We do not ship internationally at this time.
RUN WITH THE ONES uses UPS and USPS for all domestic delivery within the United States. Make sure to double check your billing and shipping address when placing an order, as we are unable to reroute packages once they are shipped.
All packages with an order value of $500 or more may require signature for delivery.
Prices displayed on our site are US dollars and exclusive of taxes. Sales tax will only be charged on orders shipped to California.
TRACKING YOUR ORDER
Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS or USPS website.
What is Shipinsure?
ShipInsure offers the ability to add shipping protection to your orders. ShipInsure offers additional protection on shipments that are lost, damaged, or stolen. From the warehouse doors to your customers hands, it’s covered.
Get that extra peace of mind
If a problem does occur (which occasionally it does!) filing a claim is a breeze. Our one-click claims process with instant approvals alleviates headaches and gives you one less thing to worry about. We’re all about improving your experience!
Why do I need ShipInsure?
We’re here to help you get your orders from point A to point B in one piece.
Order insurance is a must-have for any business that ships products, and we know that shipping can be a risky business. That’s why we created ShipInsure, an extra layer of protection for your orders during shipping. From the second it leaves the merchant until it reaches your door, we insure the order from Lost, Damaged, or Stolen.
When you use ShipInsure, you can rest assured that when something happens to your product in transit (even if it was due to weather!), we’ll make sure you get compensated for the cost of repair or replacement.
FOR MORE INFO ON SHIPINSURE PLEASE VISIT: https://shipinsure.io/faq-shoppers-shipinsure
Need more help? Feel free to contact us: rwtocontact@gmail.com .
Our hours of operation for shipping and customer service are Wed & Fri, 10 AM to 5 PM PST, excluding weekends and major holidays.
(Please allow 24-48 hours for customer service to email you back)
Observed Holidays Include:
- New Year's Day
- MLK
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve