FAQs
GENERAL QUESTIONS
How do RWTO items fit?
Jackets fit slightly oversized. If you want a slim to regular fit size down.
Hoodies fit slightly oversized but if you like it snug, order a size down.
Pants have a regular fit at waist, thighs, and hips and a slight taper to the ankle. which is how we like it. Order size up for roomier fit.
I have a question. Who can I contact?
Email: rwtocontact@gmail.com
Most emails will responded to within 24-48 hours but please allow us more time during busy periods. We are closed during all national holidays.
Do you ship International?
RUN WITH THE ONES does not ship internationally at this time.
What forms of payment do you accept?
We accept VISA, MasterCard, American Express, Discover, Paypal, Applepay and Google Pay.
What is sales tax?
RWTO is required to charge applicable state and local sales tax on orders shipped to the following states: California.
How do I know my order was received?
Once you’ve completed your online order, you will receive an order confirmation email. Please check this to ensure all your details are correct. If any details for incorrect, please contact us immediately at rwtocontact@gmail.com If you don’t receive an order confirmation email from us within 24 hours, please check your junk folder.
Can I change my order once placed?
Please email rwtocontact@gmail.com and well do our best to make sure you are accommodated.
What if my order is not correct?
Every so often mistakes do happen but we will do our best to fix it. If you notice a mistake with your order, please contact rwtocontact@gmail.com and we will look into it. Please include your order number at all times when emailing us.
What is the return policy for sale items?
All sales are final for sale and promotional items.
What is Shipinsure?
ShipInsure offers the ability to add shipping protection to your orders. ShipInsure offers additional protection on shipments that are lost, damaged, or stolen. From the warehouse doors to your customers hands, it’s covered.
Get that extra peace of mind
If a problem does occur (which occasionally it does!) filing a claim is a breeze. Our one-click claims process with instant approvals alleviates headaches and gives you one less thing to worry about. We’re all about improving your experience!
Why do I need ShipInsure?
We’re here to help you get your orders from point A to point B in one piece.
Order insurance is a must-have for any business that ships products, and we know that shipping can be a risky business. That’s why we created ShipInsure, an extra layer of protection for your orders during shipping. From the second it leaves the merchant until it reaches your door, we insure the order from Lost, Damaged, or Stolen.
When you use ShipInsure, you can rest assured that when something happens to your product in transit (even if it was due to weather!), we’ll make sure you get compensated for the cost of repair or replacement.
FOR MORE INFO ON SHIPINSURE PLEASE VISIT: https://shipinsure.io/faq-shoppers-shipinsure